Lead Teller: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Manor Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with company match

Parental leave and family benefits

Paid holidays and vacation

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Centerville South Branch in Lancaster, PA. The role focuses on delivering a superior customer experience and coaching tellers to maximize loyalty and share of wallet.

The position involves processing transactions, educating customers on product options, and referring opportunities to branch staff. A strong emphasis on accuracy, clear communication, and adherence to policies is required.

Qualifications

• No university degree required; related experience may be considered.
• Typically requires 1+ years of related experience.

Responsibilities

• Coach and mentor tellers to deliver a superior customer experience.
• Process a variety of customer interactions and educate customers on banking options.
• Identify opportunities during customer interactions and refer to branch staff as appropriate.
• Support branch operations and adhere to policies and procedures.

Skills

Accountability

Customer Service

Identifying Opportunities

Using Technology

Proactive Sales

Communication

Fraud Awareness

Multi-tasking

Cash Handling

Coaching Others

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Centerville South Branch in Lancaster, PA. The role focuses on delivering a superior customer experience and coaching tellers to maximize loyalty and share of wallet.

The position involves processing transactions, educating customers on product options, and referring opportunities to branch staff. A strong emphasis on accuracy, clear communication, and adherence to policies is required.