Teller Lead: Drive Customer Experience & Branch Growth

PNC Financial Services Group, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. seeks a Teller Lead at the Tilghman Square branch in Allentown, PA. The role focuses on delivering outstanding customer experiences and mentoring tellers to boost loyalty and share of wallet.

You will coach staff, handle diverse customer interactions and use technology to educate customers on banking options. You will also identify opportunities, refer to branch staff, and assist the Branch Manager with performance and hiring processes while ensuring adherence

Qualifications

• Experience in customer-facing banking or retail strongly preferred.
• Ability to coach and mentor tellers; lead by example.
• Strong communication and problem-solving skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience.
• Processes a variety of customer interactions and educates on options.
• Identifies opportunities and makes referrals to branch staff.
• Supports branch manager with performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. seeks a Teller Lead at the Tilghman Square branch in Allentown, PA. The role focuses on delivering outstanding customer experiences and mentoring tellers to boost loyalty and share of wallet.

You will coach staff, handle diverse customer interactions and use technology to educate customers on banking options. You will also identify opportunities, refer to branch staff, and assist the Branch Manager with performance and hiring processes while ensuring adherence