Lead Teller: Customer Experience Leader

PNC; East Norriton Township (Montgomery County); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, prescription drug coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Stock purchase plan

Dependent care reimbursement

Paid holidays

Vacation days

Wellness program

Descripción de la vacante

PNC is seeking a Lead Teller for the East Norriton branch in Pennsylvania. The role emphasizes delivering exceptional customer experiences, coaching tellers, and identifying referral opportunities to grow share of wallet. This in-office position requires strong communication and risk awareness.

The Lead Teller will partner with branch leadership to ensure accurate daily operations while adhering to policies. Sponsorship for visas is not offered.

Formación

• 1+ years of related experience in banking or customer service.
• Experience delivering customer-focused solutions and referrals.
• Ability to coach and mentor colleagues to improve performance.

Responsabilidades

• Lead tellers and coach staff to deliver a high-quality customer experience.
• Identify banking opportunities and refer to branch staff.
• Engage customers, explain alternatives, and use technology to enhance transactions.
• Assist the Branch Manager with performance processes and policy adherence.

Conocimientos

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Educación

No Degree

Descripción del empleo

PNC is seeking a Lead Teller for the East Norriton branch in Pennsylvania. The role emphasizes delivering exceptional customer experiences, coaching tellers, and identifying referral opportunities to grow share of wallet. This in-office position requires strong communication and risk awareness.

The Lead Teller will partner with branch leadership to ensure accurate daily operations while adhering to policies. Sponsorship for visas is not offered.