Teller Lead: Elevate Customer Experience & Loyalty

PNC Financial Services Group, Inc.; Tenafly (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision

401(k) with match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Tenafly, NJ is seeking a Teller Lead to coach and mentor tellers, delivering a superior customer experience while educating customers on financial options.

The role emphasizes partnership with branch leadership to manage performance, risk, and customer engagement, supporting store operations and daily tasks. The position requires 1+ years of related experience; a degree is not required.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required; relevant experience acceptable.
• Experience in customer service or sales is preferred.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and improve customer financial wellbeing.
• Educates customers on alternatives for their financial interactions and identifies banking opportunities.
• Supports branch operations and adherence to policies; assists the Branch Manager in performance and hiring processes.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Leveraging Technology

Sales Competencies

Attention to Detail

Customer Needs

Coaching

Digital Awareness

Effective Communication

Fraud Prevention

Prioritization

Problem Solving

Cross-Sell

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Tenafly, NJ is seeking a Teller Lead to coach and mentor tellers, delivering a superior customer experience while educating customers on financial options.

The role emphasizes partnership with branch leadership to manage performance, risk, and customer engagement, supporting store operations and daily tasks. The position requires 1+ years of related experience; a degree is not required.