Lead Teller: Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Paid time off

Education assistance

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Philadelphia, PA at the University City Branch to deliver exceptional customer service, educate clients on banking options, and drive referrals to branch staff.

The role emphasizes coaching teammates, balancing transactions, and maintaining efficient daily operations. The candidate should bring 1+ years of related experience, strong communication, and a commitment to accurate processing while promoting PNC products to meet customer needs.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Education and certifications vary by branch and role, with on-the-job training provided.

Responsibilities

• Educates customers on alternatives for financial interactions and leverages technology to enhance transactions.
• Coaches and mentors tellers, supporting performance and adherence to policies.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Ensures daily operations and maintenance are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Detail

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Tools

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Philadelphia, PA at the University City Branch to deliver exceptional customer service, educate clients on banking options, and drive referrals to branch staff.

The role emphasizes coaching teammates, balancing transactions, and maintaining efficient daily operations. The candidate should bring 1+ years of related experience, strong communication, and a commitment to accurate processing while promoting PNC products to meet customer needs.