Teller Team Lead - Customer Experience

Fairygodboss; Vineland (NJ); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Vineland, NJ is seeking a Lead Teller to coach and mentor tellers, delivering a differentiated customer experience that drives financial wellbeing and loyalty. You will identify opportunities, educate customers, and guide referrals to branch staff while maintaining accurate operations and strong risk controls.

The role emphasizes coaching, effective communication, and hands-on leadership in a busy branch, with in-office expectations and a focus on customer-centered solutions.

Qualifications

• No Degree
• Typically 1+ years of related experience
• In lieu of a degree, a combination of education, certifications, and experience may be considered

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that builds loyalty and increases wallet share.
• Educates customers on alternatives and identifies banking opportunities during interactions.
• Leads lobby engagement and positions PNC products to meet customer needs through technology and resources.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures branch operations and transactions are accurate and efficient.

Skills

Customer Focused

Managing Risk

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC in Vineland, NJ is seeking a Lead Teller to coach and mentor tellers, delivering a differentiated customer experience that drives financial wellbeing and loyalty. You will identify opportunities, educate customers, and guide referrals to branch staff while maintaining accurate operations and strong risk controls.

The role emphasizes coaching, effective communication, and hands-on leadership in a busy branch, with in-office expectations and a focus on customer-centered solutions.