Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Dover (DE); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

401(k) with match

Pension & stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Job summary

PNC Financial Services Group, Inc. in Dover, DE seeks a Lead Teller to coach and mentor tellers, deliver a superior customer experience, and grow branch wallets.

Based in-office, you will identify opportunities, educate customers on digital tools, and support branch leadership in hiring and performance processes. The role emphasizes customer focus, risk management, and proactive engagement to drive loyalty and financial wellbeing.

Qualifications

• Roles at this level typically do not require a university degree but require related experience.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Educates customers on options for managing financial transactions and leverages technology.
• Assists Branch Manager in performance management and new hire processes.
• Adheres to policies, procedures and risk management while ensuring efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Dover, DE seeks a Lead Teller to coach and mentor tellers, deliver a superior customer experience, and grow branch wallets.

Based in-office, you will identify opportunities, educate customers on digital tools, and support branch leadership in hiring and performance processes. The role emphasizes customer focus, risk management, and proactive engagement to drive loyalty and financial wellbeing.