Teller Lead: Customer Experience Coach

Fairygodboss; Englishtown (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

In-office role

Benefits package

Job summary

PNC is seeking a Teller Lead in Marlboro, NJ to coach and guide tellers, delivering a personalized customer experience that enhances financial wellbeing and loyalty. This in-office role emphasizes coaching, referrals to branch staff and effective transaction handling.

Ideal candidates bring 1+ year of related banking experience, strong communication, and a customer-focused mindset. The position offers a robust benefits package and salary base within market ranges, with incentive eligibility

Qualifications

• 1+ years of related banking or teller experience.
• Strong communication and interpersonal skills.
• Customer-focused approach with ability to educate customers.

Responsibilities

• Lead and coach tellers to deliver a differentiated customer experience.
• Identify opportunities and refer to branch staff as appropriate.
• Engage customers, educate on digital tools, and drive product adoption.
• Assist Branch Manager with performance management and hiring processes.
• Ensure branch operations are efficient and accurate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead in Marlboro, NJ to coach and guide tellers, delivering a personalized customer experience that enhances financial wellbeing and loyalty. This in-office role emphasizes coaching, referrals to branch staff and effective transaction handling.

Ideal candidates bring 1+ year of related banking experience, strong communication, and a customer-focused mindset. The position offers a robust benefits package and salary base within market ranges, with incentive eligibility