Teller Lead: Elevate Client Experience & Banking Growth

PNC; Tenafly (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Paid time off

Job summary

PNC seeks a Teller Lead in Tenafly, NJ to coach and guide tellers, ensuring a high-quality customer experience and opportunity-driven referrals. The role emphasizes understanding customer needs, mentoring staff, and maintaining accurate branch operations.

The position includes in-office responsibilities with a focus on financial wellbeing for customers and adherence to branch policies while collaborating with management. Prior teller/retail banking experience is favored.

Qualifications

• 1+ years related teller/retail banking experience.
• No degree required; comparable education/experience considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC seeks a Teller Lead in Tenafly, NJ to coach and guide tellers, ensuring a high-quality customer experience and opportunity-driven referrals. The role emphasizes understanding customer needs, mentoring staff, and maintaining accurate branch operations.

The position includes in-office responsibilities with a focus on financial wellbeing for customers and adherence to branch policies while collaborating with management. Prior teller/retail banking experience is favored.