Lead Teller: Customer Experience & Team Coach

PNC; Town of Dover (NY); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with match

Paid holidays & vacation

Job summary

PNC is seeking a Lead Teller based in Dover, DE to coach and lead tellers in delivering an exceptional customer experience and driving financial wellbeing. This in-branch role focuses on identifying opportunities, referrals, and leveraging technology to enhance customer transactions.

As an in-office position, it emphasizes strong communication, risk awareness, and teamwork with the Branch Manager. Visa sponsorship is not provided; salary ranges reflect locality and incentives.

Qualifications

• 1+ years of related teller experience or product knowledge preferred.
• Sponsorship for employment visas or STEM OPT is not provided for this position.
• No degree required; equivalent education/experience may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify opportunities and referrals through customer conversations and branch staff.
• Engage customers in lobby activities and educate on options to manage financial transactions with technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Dover, DE to coach and lead tellers in delivering an exceptional customer experience and driving financial wellbeing. This in-branch role focuses on identifying opportunities, referrals, and leveraging technology to enhance customer transactions.

As an in-office position, it emphasizes strong communication, risk awareness, and teamwork with the Branch Manager. Visa sponsorship is not provided; salary ranges reflect locality and incentives.