Senior Teller & Customer Experience Leader

PNC; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

PNC is seeking a Lead Teller to operate in our Philadelphia, PA branch. This role focuses on coaching tellers, delivering a best-in-class customer experience, and driving loyalty while identifying opportunities to expand share of wallet.

You will mentor staff, refer customers to branch colleagues, and promote PNC products using available tools. The position emphasizes adherence to policies, accurate daily operations, and collaboration with the Branch Manager on performance and hiring activities.

Qualifications

• 1+ years of related experience typically required.
• No university degree required; relevant experience or certifications may be considered.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience and educate customers on alternatives.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Position PNC products to meet customer needs and leverage technology in service delivery.
• Assist Branch Manager with performance management and hiring processes while ensuring accurate operations.

Skills

Customer service

Banking knowledge

Sales focus

Leadership

Education

No Degree

Job description

PNC is seeking a Lead Teller to operate in our Philadelphia, PA branch. This role focuses on coaching tellers, delivering a best-in-class customer experience, and driving loyalty while identifying opportunities to expand share of wallet.

You will mentor staff, refer customers to branch colleagues, and promote PNC products using available tools. The position emphasizes adherence to policies, accurate daily operations, and collaboration with the Branch Manager on performance and hiring activities.