Teller Lead & Customer Experience Coach

PNC Financial Services Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Philadelphia, PA to coach tellers, engage customers in the lobby, and drive financial wellbeing through tailored solutions. The role focuses on delivering a high-quality customer experience, educating clients on product options, and referring opportunities to branch staff.

In-office position with emphasis on accuracy and policy adherence. Candidate needs 1+ years of related experience. No degree required.

Qualifications

• Experience in customer-facing banking roles or cash handling.
• Ability to identify opportunities and refer to branch staff when appropriate.
• Strong communication, problem solving and risk awareness.

Responsibilities

• Lead and mentor tellers to deliver exceptional customer experiences.
• Educate customers on alternatives and leverage technology for transactions.
• Identify banking opportunities and make referrals to branch staff.
• Support lobby engagement and maintain accurate daily operations.
• Assist the Branch Manager with performance processes and policy adherence.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Philadelphia, PA to coach tellers, engage customers in the lobby, and drive financial wellbeing through tailored solutions. The role focuses on delivering a high-quality customer experience, educating clients on product options, and referring opportunities to branch staff.

In-office position with emphasis on accuracy and policy adherence. Candidate needs 1+ years of related experience. No degree required.