Teller: Shape Customer Financial Goals with Personal Service

Citizens; Kennett Square (Chester County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Career growth

Benefits package

Job summary

Citizens Teller position in the United States offers a hands-on role greeting customers in lobbies and guiding them to use our mobile app and ATMs for simple transactions. You will deliver personalized financial guidance to help customers reach goals, while following all policies including cash handling and regulatory requirements.

Hours per week are 40, with schedules that vary and may include weekends and evenings.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers to bankers for next steps.

Skills

Customer service

Cash handling

Communication

Problem solving

Digital payments

Needs assessment

Education

High School diploma or GED

Job description

Citizens Teller position in the United States offers a hands-on role greeting customers in lobbies and guiding them to use our mobile app and ATMs for simple transactions. You will deliver personalized financial guidance to help customers reach goals, while following all policies including cash handling and regulatory requirements.

Hours per week are 40, with schedules that vary and may include weekends and evenings.