Customer-Focused Teller: Guide Members to Financial Goals

Citizens Bank; Buffalo (NY); In loco; USD 29.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401K with company match

Paid time off and volunteering time

Descrizione del lavoro

Citizens Bank is seeking a Teller to greet customers, perform routine transactions and guide them in using mobile banking and ATMs. You will deliver personalized financial solutions while upholding cash handling policies and branch procedures.

The role emphasizes customer service, collaborative teamwork, and opportunities to connect customers with bankers for next steps in their financial journeys.

Competenze

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.

Mansioni

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use the bank's mobile app and ATMs for basic tasks.
• Provide personalized advice to help customers reach financial goals.
• Follow all banking policies and cash handling procedures.
• Collaborate with team and bankers to connect customers to next steps.

Conoscenze

Customer service

Communication

Digital payments

Cash handling

Formazione

High School diploma or GED

Descrizione del lavoro

Citizens Bank is seeking a Teller to greet customers, perform routine transactions and guide them in using mobile banking and ATMs. You will deliver personalized financial solutions while upholding cash handling policies and branch procedures.

The role emphasizes customer service, collaborative teamwork, and opportunities to connect customers with bankers for next steps in their financial journeys.