Personal Banking Teller — Help Clients Reach Goals

Citizens Bank; Lakewood (OH); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Job summary

Citizens Bank is seeking a Teller to greet customers in the lobby and help them use our mobile app and ATMs for simple transactions. You will deliver personalized advice to help customers achieve financial goals and connect them with Bankers for the next steps.

The role emphasizes strong listening and communication skills, cash handling, and adherence to financial policies, with branch hours including weekends and evenings. Starting salary is $21 per hour and up.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and demonstrate using mobile app or ATMs for simple transactions.
• Provide personalized advice and solutions to meet customers' needs and connect them to Bankers for next steps.
• Educate customers on Citizens products and benefits; respond to questions and concerns.
• Follow all financial policies and procedures, including cash handling and regulatory requirements.

Skills

Customer service

Cash handling

Digital payments

Communication

Problem solving

Active listening

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers in the lobby and help them use our mobile app and ATMs for simple transactions. You will deliver personalized advice to help customers achieve financial goals and connect them with Bankers for the next steps.

The role emphasizes strong listening and communication skills, cash handling, and adherence to financial policies, with branch hours including weekends and evenings. Starting salary is $21 per hour and up.