Teller: Empower Customers to Reach Financial Goals

Citizens Bank; Wynantskill (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

8 hours volunteering leave

501(c)(3) charity matching up to $1,确保

Health care coverage (medical, dental,

401K with company match

Tuition assistance

Mental health and wellbeing programs

Student loan refinancing discounts

Job summary

Citizens Bank is seeking a Teller who welcomes customers in the lobby and guides them through simple transactions using mobile apps and ATMs. You will deliver personalized financial solutions, connect customers with Bankers for the next steps, and ensure all policies and cash handling procedures are followed.

The role emphasizes customer-focused service, local branch hours (including weekends/evenings), and opportunities to grow within the bank through training and development resources.

Qualifications

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Video interview assessment after applying, to be completed within 7 days.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate use of mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to meet customer needs.
• Connect customers to Bankers for next steps.
• Adhere to all financial policies, cash handling, and regulations.

Skills

Customer service

Communication

Listening

Problem solving

Digital literacy

Education

High School degree or GED

Job description

Citizens Bank is seeking a Teller who welcomes customers in the lobby and guides them through simple transactions using mobile apps and ATMs. You will deliver personalized financial solutions, connect customers with Bankers for the next steps, and ensure all policies and cash handling procedures are followed.

The role emphasizes customer-focused service, local branch hours (including weekends/evenings), and opportunities to grow within the bank through training and development resources.