Customer-Focused Teller: Help Members Reach Financial Goals

Citizens Bank; Southfield (MI); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Paid volunteer time off

Donation matching up to $1,000 annual

Career development resources

Comprehensive benefits

Job summary

Citizens Bank is seeking a Teller to greet customers, process simple transactions, and guide clients in using mobile banking and ATMs. You will provide personalized recommendations to help customers meet financial goals and connect them with bankers for next steps.

The role emphasizes high-quality service, policy compliance, and effective use of digital tools. Hours include weekends/evenings, with a starting wage around market norms for part-time teller positions in the U.S.

Qualifications

• High School diploma or GED required.
• 6 months experience processing transactions (cash/digital).
• 1 year customer experience with recommending products/services.
• Strong listening and communication skills.
• Able to identify needs and build long-term relationships.
• Problem solving and customer-focused service.
• Comfort with digital tech to meet business goals.
• Ability to work branch hours including weekends/evenings.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate mobile app usage and ATM features for customers.
• Provide personalized financial advice and connect customers to Bankers.
• Educate customers on Citizens products and benefits and follow policies.

Skills

Communication skills

Customer service

Active listening

Questioning

Problem solving

Digital literacy

Flexibility

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller to greet customers, process simple transactions, and guide clients in using mobile banking and ATMs. You will provide personalized recommendations to help customers meet financial goals and connect them with bankers for next steps.

The role emphasizes high-quality service, policy compliance, and effective use of digital tools. Hours include weekends/evenings, with a starting wage around market norms for part-time teller positions in the U.S.