Teller Services Leader - Operations & Customer Experience

Wintrust Financial Corporation; Crystal Lake (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) with company match

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch functions, oversee teller operations, and maintain security procedures while delivering exceptional customer service. The role involves leadership, staff delegation, and cross-sell opportunities to serve customers effectively.

Requirements include prior teller experience, strong communication skills, and the ability to lift 50 lbs and stand long hours.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required; college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Supervise branch functions handling customer transactions.
• Lead teller operations and ensure policy adherence.
• Inform staff of policy changes pertaining to teller operations.
• Resolve customer concerns including online banking and cards.
• Promote cross-sell opportunities to customers.
• Represent the bank at community events as needed.
• Maintain security procedures to prevent losses.

Skills

Teller experience

Customer service

Verbal and written communication

Physical ability

Travel between branches

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch functions, oversee teller operations, and maintain security procedures while delivering exceptional customer service. The role involves leadership, staff delegation, and cross-sell opportunities to serve customers effectively.

Requirements include prior teller experience, strong communication skills, and the ability to lift 50 lbs and stand long hours.