Branch Teller Services Leader — Operational Excellence

Wintrust Financial Corporation; Western Springs (IL); Presencial; USD 30 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dental insurance

Vision insurance

Life insurance

401(k) plan with company match

Tuition reimbursement

Employee Assistance Program (EAP)

Pet Insurance

Flexible Spending Account (FSA)

Employee Stock Purchase Plan (ESPP)

Resumo da oferta

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch functions and drive efficient customer transactions. The role emphasizes leadership, organization, and clear communication while ensuring security and policy adherence across teller operations.

Ideal candidates have teller experience, excellent customer service, and strong problem-solving skills. A high school diploma or GED is required, with a college degree preferred; travel between branches may be

Qualificações

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required; college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods.

Responsabilidades

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive-thru.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed.

Conhecimentos

Customer service

Problem-solving

Verbal communication

Written communication

Formação académica

High school diploma or GED

College degree preferred

Descrição da oferta de emprego

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch functions and drive efficient customer transactions. The role emphasizes leadership, organization, and clear communication while ensuring security and policy adherence across teller operations.

Ideal candidates have teller experience, excellent customer service, and strong problem-solving skills. A high school diploma or GED is required, with a college degree preferred; travel between branches may be