Branch Teller Services Lead: Operations & Service

Wintrust Financial Corporation; Western Springs (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

401(k) with company match

Tuition reimbursement

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch transactions and ensure operational soundness. You’ll lead staff, delegate duties, and uphold security and policy compliance in a busy community banking environment.

The role emphasizes strong communication, staff motivation, and delivering best-in-class customer service while supporting branch performance and regulatory adherence.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Efficiently run branch operations and teller processes.
• Keep team informed of policy changes pertaining to teller operations.
• Solve operational issues proactively and maintain security procedures.
• Demonstrate exceptional service and cross-sell opportunities when appropriate.
• Assist customers with online banking, debit cards, statements, etc.

Skills

Customer service

Problem solving

Communication

Education

High school diploma or GED

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator to supervise branch transactions and ensure operational soundness. You’ll lead staff, delegate duties, and uphold security and policy compliance in a busy community banking environment.

The role emphasizes strong communication, staff motivation, and delivering best-in-class customer service while supporting branch performance and regulatory adherence.