Teller Services Coordinator: Lead Branch Operations

Wintrust Financial Corporation; Illinois; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life Insurance

Disability Insurance

Parental Leave

401(k) with company match

FSA

Employee Stock Purchase Plan

Pet Insurance

Job summary

Wintrust Financial Corporation seeks a Teller Services Coordinator to supervise branch functions, processing customer transactions and maintaining operational soundness. This role requires leadership, organizational, and communication skills to indirectly motivate staff and delegate duties.

You will manage teller operations, ensure policy updates are followed, address issues, and promote exceptional service while supporting cross-sell opportunities.

Qualifications

• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• Travel between branches may be necessary.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support
• Take a proactive approach to solving operational issues
• Ensure security procedures are established and being followed for the safety of employees and customers
• Lead by example by operating a teller drawer to serve customers in lobby or drive
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
• Participate in community events, as needed

Skills

Customer service excellence

Problem-solving

Verbal communication

Written communication

Mobility/physical stamina

Education

High school diploma or GED

Job description

Wintrust Financial Corporation seeks a Teller Services Coordinator to supervise branch functions, processing customer transactions and maintaining operational soundness. This role requires leadership, organizational, and communication skills to indirectly motivate staff and delegate duties.

You will manage teller operations, ensure policy updates are followed, address issues, and promote exceptional service while supporting cross-sell opportunities.