Teller Services Lead - Operations & Customer Experience

Wintrust Financial Corporation; Menomonee Falls (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life Insurance

401(k) with company match

Job summary

Wintrust Financial Corporation is seeking a Teller Services Coordinator at our Wisconsin locations. The role oversees teller transactions, security compliance, and daily branch operations while promoting exceptional customer service.

The position emphasizes leadership, strong communication, and the ability to coordinate staff across the branch to ensure efficient service and regulatory adherence.

Qualifications

• Previous teller experience is required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.

Responsibilities

• Efficiently run all branch operations related to teller transactions.
• Ensure security procedures are followed and policy changes are implemented.
• Lead by example in serving customers in lobby or drive-thru.
• Identify cross-sell opportunities and refer customers to bankers.
• Support branch leadership in daily operations and staff coordination.

Skills

Previous teller experience

Customer service

Verbal and written communication

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corporation is seeking a Teller Services Coordinator at our Wisconsin locations. The role oversees teller transactions, security compliance, and daily branch operations while promoting exceptional customer service.

The position emphasizes leadership, strong communication, and the ability to coordinate staff across the branch to ensure efficient service and regulatory adherence.