Teller Services Coordinator: Branch Operations Leader

Wintrust Financial Corp.; Crystal Lake (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life Insurance

401(k) with company match

Tuition reimbursement

Parental Leave

Employee Assistance Program

Job summary

Wintrust Financial Corp. is seeking a Teller Services Coordinator to supervise branch operations and deliver top-tier customer service. The role focuses on processing customer transactions, maintaining operational soundness, and leading staff to meet security and policy standards.

The position requires prior teller experience, excellent communication skills, and physical ability to lift up to 50 lbs. Travel between branches may be necessary, and competitive benefits are provided.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED required, college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods of time.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel
• Participate in community events, as needed

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Leadership

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corp. is seeking a Teller Services Coordinator to supervise branch operations and deliver top-tier customer service. The role focuses on processing customer transactions, maintaining operational soundness, and leading staff to meet security and policy standards.

The position requires prior teller experience, excellent communication skills, and physical ability to lift up to 50 lbs. Travel between branches may be necessary, and competitive benefits are provided.