Teller Services Leader - Branch Ops & Service

Wintrust Financial Corp.; Fussville (WI); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Short-term and long-term Disability

401(k) with company match

FSA

Employee Stock Purchase Plan

Job summary

Wintrust Financial Corp. in Wisconsin invites an energetic Teller Services Coordinator to supervise branch operations and ensure top-notch service. You’ll lead teller duties in lobby and drive-through, enforce security and policy, and coach staff to deliver accurate, friendly customer experiences.

Compensation is hourly at $22.00–$24.00 with eligibility for an annual bonus, plus a comprehensive benefits package. Travel between branches may be required to support coverage and training.

Qualifications

• Previous teller experience required.
• Excellent customer service and problem-solving skills.
• Exceptional verbal and written communication skills.
• High school diploma or GED; college degree preferred.
• Travel between branches may be necessary.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Efficiently run all operational procedures and practices within the branch, including dual control adherence.
• Keep the branch team informed of policy and procedure changes pertaining to teller operations; may require partnering with Branch Operations Support.
• Take a proactive approach to solving operational issues.
• Ensure security procedures are established and being followed for the safety of employees and customers.
• Lead by example by operating a teller drawer to serve customers in lobby or drive.
• Ensure team members comply with all bank and regulatory policies and procedures to maintain security and mitigate preventable losses.
• Promote and foster exceptional service throughout team to ensure best in class customer service is being provided.
• Resolve customer concerns, as necessary, which may include online banking, debit card, statement maintenance, etc.
• Recognize potential cross-sell opportunities and refer customers to appropriate bank personnel.
• Participate in community events, as needed.

Skills

Previous teller experience

Customer service

Communication skills

Education: HS diploma or GED

Education

High school diploma or GED

College degree preferred

Job description

Wintrust Financial Corp. in Wisconsin invites an energetic Teller Services Coordinator to supervise branch operations and ensure top-notch service. You’ll lead teller duties in lobby and drive-through, enforce security and policy, and coach staff to deliver accurate, friendly customer experiences.

Compensation is hourly at $22.00–$24.00 with eligibility for an annual bonus, plus a comprehensive benefits package. Travel between branches may be required to support coverage and training.