Teller Operations Supervisor Lead Tellers & Service

MidFirst Business Credit, Inc.; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

MidFirst Banking Center in Houston, TX seeks a Teller Operations Supervisor to lead Tellers, ensure top-notch customer service, and drive daily banking center operations. The role emphasizes coaching, scheduling, training, audits, and regulatory compliance to deliver accurate service and strong customer relationships.

The successful candidate will have extensive teller experience, proven leadership, and excellent communication skills, with a commitment to accuracy and teamwork in a fast-paced

Qualifications

• A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience.
• Demonstrated leadership experience.
• Experience must include teller servicing and/or operational responsibilities.
• Proven knowledge of banking products and services as well as standard banking procedures and regulations.
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense.
• Excellent customer service skills, including oral and written communication.
• Ability to work effectively as a team member and with customers.
• Careful attention to detail and strong organizational skills.
• Ability to establish credibility quickly with customers; demonstrate confidence in dealing with peers.
• Strong work ethic and high integrity.
• Strong computer skills and proficiency with all Microsoft Office applications.

Responsibilities

• Coach Tellers to effectively identify opportunities with the customers they service
• Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
• Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
• Perform monthly surprise cash audits as well as month-end audit procedures
• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Process routine customer transactions as well as assist Tellers with more complex transactions
• Respond to customer inquiries and concerns to create positive solutions/outcomes

Skills

Teller supervision

Customer service

Leadership

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

MidFirst Banking Center in Houston, TX seeks a Teller Operations Supervisor to lead Tellers, ensure top-notch customer service, and drive daily banking center operations. The role emphasizes coaching, scheduling, training, audits, and regulatory compliance to deliver accurate service and strong customer relationships.

The successful candidate will have extensive teller experience, proven leadership, and excellent communication skills, with a commitment to accuracy and teamwork in a fast-paced