Teller Operations Lead & Customer Service Coach

MidFirst Bank; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

MidFirst Bank is seeking a Teller Operations Supervisor to lead Tellers, model exceptional customer service, and oversee transactions with a focus on controls and sales opportunities. The role involves training staff, scheduling, and enforcing procedures.

The candidate will build client relationships, identify suitable banking products, and ensure accurate cash handling and audits. Strong leadership, customer service, and Microsoft Office skills are essential.

Qualifications

• Two+ years external banking experience in a teller role in the last two years, or three+ years external banking experience.
• Demonstrated leadership experience.
• Experience in teller servicing and/or operational responsibilities.
• Knowledge of banking products, services, procedures, and regulations.
• Must hold a current Notary or be willing to obtain one at the Bank's expense.
• Excellent oral and written customer service skills.
• Strong teamwork, detail orientation and organizational skills.
• Strong computer skills and proficiency with MS Office.

Responsibilities

• Coach Tellers to identify opportunities with customers.
• Manage Teller schedules, monitor overtime, assign tasks.
• Train new Tellers on procedures and controls.
• Perform monthly cash audits and month-end procedures.
• Greet customers and maintain a welcoming environment.
• Build relationships to Recommend financial products and services.
• Process routine transactions and assist with complex ones.
• Respond to inquiries to create positive outcomes.

Skills

Banking experience

Leadership

Teller operations

Banking products

Notary ability

Customer service

Microsoft Office

Education

Notary certification

Job description

MidFirst Bank is seeking a Teller Operations Supervisor to lead Tellers, model exceptional customer service, and oversee transactions with a focus on controls and sales opportunities. The role involves training staff, scheduling, and enforcing procedures.

The candidate will build client relationships, identify suitable banking products, and ensure accurate cash handling and audits. Strong leadership, customer service, and Microsoft Office skills are essential.