Teller Operations Supervisor - Lead Tellers & Customer Service

MidFirst Business Credit, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MidFirst Bank in Downtown ASU area seeks a Teller Operations Supervisor to lead Tellers, model superior customer service, and ensure accurate transaction processing. This role requires strong leadership and a commitment to internal controls.

You will coach staff, manage schedules, conduct audits, greet customers, and grow the business by identifying suitable banking products for clients, while maintaining compliance with banking regulations and company policies.

Qualifications

• Minimum of two years banking experience in a teller role during the previous two years.
• Demonstrated leadership experience and strong customer service skills.
• Knowledge of banking products, procedures, and regulations.
• Excellent written and verbal communication; detail-oriented.

Responsibilities

• Coach Tellers to identify opportunities and deliver superior customer service.
• Manage Teller schedules, overtime, and daily tasks.
• Train new Tellers to ensure proper procedures and controls.
• Perform monthly cash audits and end-of-month procedures.
• Greet customers and build relationships to meet needs.
• Handle routine and some complex transactions.
• Respond to inquiries to provide positive solutions.

Skills

Leadership

Customer service

Communication

Teamwork

Microsoft Office

Job description

MidFirst Bank in Downtown ASU area seeks a Teller Operations Supervisor to lead Tellers, model superior customer service, and ensure accurate transaction processing. This role requires strong leadership and a commitment to internal controls.

You will coach staff, manage schedules, conduct audits, greet customers, and grow the business by identifying suitable banking products for clients, while maintaining compliance with banking regulations and company policies.