Lead Teller & Operations Coach

MidFirst Business Credit, Inc.; Oklahoma City (OK); On-site; USD 34,000 - 52,000; Full time

Job summary

MidFirst Bank is seeking a Teller Operations Supervisor to lead the banking center Tellers, delivering the highest level of customer service while accurately processing transactions and presenting banking products to customers.

You will coach Tellers, manage schedules, train new staff, perform cash audits, greet customers, build relationships, and handle routine and complex transactions while ensuring compliance with internal controls and bank policies.

Qualifications

• Minimum two years external banking experience in a teller role within the last two years, or at least three years external banking experience.
• Demonstrated leadership experience required.
• Experience must include teller servicing and/or operational responsibilities.
• Knowledge of banking products, services, procedures and regulations.

Responsibilities

• Coach Tellers to identify opportunities with customers.
• Manage Teller work schedules, monitor overtime, assign tasks.
• Train new Tellers to ensure procedures and controls are understood.
• Perform monthly cash audits and month-end audit procedures.
• Greet customers and foster a welcoming, customer-focused environment.
• Build and maintain customer relationships to identify applicable products and services.
• Process routine transactions and assist with complex transactions.
• Respond to customer inquiries to provide positive solutions.

Skills

Leadership

Customer service

Attention to detail

Microsoft Office

Notary

Education

High School diploma or equivalent

Job description

MidFirst Bank is seeking a Teller Operations Supervisor to lead the banking center Tellers, delivering the highest level of customer service while accurately processing transactions and presenting banking products to customers.

You will coach Tellers, manage schedules, train new staff, perform cash audits, greet customers, build relationships, and handle routine and complex transactions while ensuring compliance with internal controls and bank policies.