Teller Lead: Mentor & Elevate Customer Experience

PNC; Ellicott City (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off and holidays

Job summary

PNC in Ellicott City, MD is seeking a Teller Lead to coach tellers, drive exceptional customer service, and identify banking opportunities. Based in-office, you will partner with branch staff to deliver financial solutions and educate customers on digital tools and services.

This role emphasizes leadership, adherence to policies, and continuous improvement of branch performance while supporting a diverse and inclusive workplace.

Qualifications

• 1+ years of related experience typically required.
• No university degree required.
• No certification or licensing required

Responsibilities

• Lead and coach tellers to deliver a standout customer experience and drive loyalty.
• Identify banking opportunities and make referrals as appropriate.
• Engage customers in the lobby and educate them on options using available tools.
• Assist the Branch Manager with performance management and hiring processes.
• Ensure daily teller and branch operations are accurate and compliant with policies.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Ellicott City, MD is seeking a Teller Lead to coach tellers, drive exceptional customer service, and identify banking opportunities. Based in-office, you will partner with branch staff to deliver financial solutions and educate customers on digital tools and services.

This role emphasizes leadership, adherence to policies, and continuous improvement of branch performance while supporting a diverse and inclusive workplace.