Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Twinsburg (OH); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) with match

Pension plan

Paid time off

Job summary

PNC Financial Services Group, Inc. in Twinsburg, OH is seeking a Lead Teller to coach tellers, deliver an outstanding customer experience, and promote financial wellbeing for customers.

You will identify banking opportunities, educate customers on options, and refer as appropriate to branch staff to grow loyalty and wallet share. The role emphasizes in-person engagement, adherence to policies, and assisting the Branch Manager with performance management and hiring processes in a fast-paced

Qualifications

• No university degree required; related experience preferred.
• Customer service and sales skills are essential.
• Ability to coach and mentor tellers and staff.

Responsibilities

• Lead, mentor and coach tellers to deliver a superior customer experience.
• Identify opportunities during customer interactions and refer to branch staff.
• Educate customers on alternative banking options and technology tools.
• Support Branch Manager in performance management and hiring processes.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Banking

Customer Service

Coaching

Problem Solving

Effective Communication

Digital Literacy

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Twinsburg, OH is seeking a Lead Teller to coach tellers, deliver an outstanding customer experience, and promote financial wellbeing for customers.

You will identify banking opportunities, educate customers on options, and refer as appropriate to branch staff to grow loyalty and wallet share. The role emphasizes in-person engagement, adherence to policies, and assisting the Branch Manager with performance management and hiring processes in a fast-paced