Teller Lead: Elevate Customer Experience & Team Coaching

PNC Financial Services Group, Inc.

New York (NY)

On-site

USD 41,000 - 69,000

Full time

3 days ago

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Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Teller Lead for our in-office branch in Ellicott City, Maryland. The role focuses on coaching tellers, delivering a top-tier customer experience, and driving opportunities for branch staff referrals.

The ideal candidate will typically have 1+ years of related experience, with no degree required. The position offers comprehensive benefits and is located in-office, with salary transparency provided for the role.

Qualifications

Typically requires 1+ years of related experience.
No degree required; in lieu of a degree, a combination of education, job-specific certification(s), and experience may be considered.
Roles at this level may not require a university degree but do require related experience or product knowledge to accomplish primary duties.

Responsibilities

Lead, coach, and mentor tellers to deliver a superior customer experience.
Educate customers on alternatives for financial interactions and leverage technology where appropriate.
Identify banking opportunities during customer interactions and refer as needed.
Assist the Branch Manager in performance management and new hire processes.
Ensure daily branch operations and transactions are completed efficiently and accurately.