Teller Lead: Customer Experience Coach

Fairygodboss; Bel Air (MD); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC in Bel Air, Maryland, is seeking a Teller Lead to coach and guide tellers in delivering a standout customer experience and driving financial wellbeing. Based in-office, you will identify opportunities, refer products, and educate customers on digital tools while supporting branch leadership.

The role emphasizes mentoring, adherence to policies, and ensuring efficient daily operations, with base salary described and incentive eligibility based on performance.

Qualifications

• Customer-focused approach to delivering financial solutions.
• Ability to manage risk and ensure compliance with policies.

Responsibilities

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Engage customers, position PNC products and educate on digital tools.
• Assist Branch Manager with performance management and new hire processes.
• Ensure branch operations and maintenance tasks are completed accurately.

Skills

Customer Focused

Managing Risk

Education

No Degree

Job description

PNC in Bel Air, Maryland, is seeking a Teller Lead to coach and guide tellers in delivering a standout customer experience and driving financial wellbeing. Based in-office, you will identify opportunities, refer products, and educate customers on digital tools while supporting branch leadership.

The role emphasizes mentoring, adherence to policies, and ensuring efficient daily operations, with base salary described and incentive eligibility based on performance.