Teller Lead – Customer Experience Champion

Fairygodboss; Gambrills (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking a Teller Lead in Gambrills, Maryland to coach and mentor tellers, drive a high-quality customer experience, and identify growth opportunities. The role emphasizes accuracy, policy adherence, and teamwork within an in-office environment.

You will mentor staff, participate in performance discussions, and help connect customers with PNC products and digital tools to improve financial wellbeing.

Qualifications

• Experience in retail banking and teller leadership preferred.
• No university degree requirement; related experience accepted.
• Experience with referrals and product recommendations is a plus.

Responsibilities

• Lead and coach tellers to deliver a differentiated customer experience.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers to educate on options and technology use.
• Support branch manager with performance and hiring processes.
• Ensure adherence to policies and efficient daily operations.

Skills

Customer focus

Managing risk

Coaching others

Digital awareness

Effective communications

Proactive sales

Identifying opportunities

Customer service

Education

No Degree

Job description

PNC is seeking a Teller Lead in Gambrills, Maryland to coach and mentor tellers, drive a high-quality customer experience, and identify growth opportunities. The role emphasizes accuracy, policy adherence, and teamwork within an in-office environment.

You will mentor staff, participate in performance discussions, and help connect customers with PNC products and digital tools to improve financial wellbeing.