Teller Lead — Customer Experience & Coaching

Fairygodboss; Ellicott City (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

PNC in Ellicott City, Maryland seeks a Teller Lead to coach tellers and drive a high-quality customer experience. The role focuses on identifying banking opportunities and using digital tools to assist customers in everyday transactions.

You will work in-office, align with branch goals, and support leadership in staff development and process improvements, ensuring accurate operations and strong service delivery.

Qualifications

• No university degree required; related experience or product knowledge acceptable.
• No certification or license required.

Responsibilities

• Lead and coach tellers to deliver a seamless customer experience and identify banking opportunities.
• Mentor staff and make referrals to branch colleagues to meet customer needs.
• Engage customers in lobby activities and educate on digital tools for transactions.
• Support the Branch Manager in performance management and hiring processes.
• Ensure adherence to policies and maintain efficient daily operations.

Skills

Customer focus

Managing risk

Coaching others

Digital awareness

Education

No Degree

Job description

PNC in Ellicott City, Maryland seeks a Teller Lead to coach tellers and drive a high-quality customer experience. The role focuses on identifying banking opportunities and using digital tools to assist customers in everyday transactions.

You will work in-office, align with branch goals, and support leadership in staff development and process improvements, ensuring accurate operations and strong service delivery.