Lead Teller & Customer Experience Coach

Talentify; Glen Burnie (MD); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller to be based in Glen Burnie, MD at the Glen Burnie Branch. The role focuses on coaching tellers, driving customer engagement, and expanding wallet share with customers in an in-office setting.

Candidates should have related branch experience; a No Degree is acceptable. The position emphasizes adherence to policies, risk management, and strong customer service in a collaborative environment.

Qualifications

• Knowledge of banking products and customer advisory practices.
• Experience working in or with branch banking environments.
• Understanding risk and compliance in financial services.

Responsibilities

• Coaches tellers to deliver a superior customer experience and educate customers on financial options.
• Identify banking opportunities during customer interactions and refer to branch staff.
• Lead lobby engagement to connect with customers and promote PNC products.
• Assist Branch Manager with performance management and staff selection.
• Ensure policies, procedures and risk controls are followed during daily operations.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller to be based in Glen Burnie, MD at the Glen Burnie Branch. The role focuses on coaching tellers, driving customer engagement, and expanding wallet share with customers in an in-office setting.

Candidates should have related branch experience; a No Degree is acceptable. The position emphasizes adherence to policies, risk management, and strong customer service in a collaborative environment.