Teller Lead — Customer Experience & Branch Coach

PNC Financial Services Group, Inc.; Maryland; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability protection

401(k) with match

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Teller Lead for the Gambrills, Maryland area.

The role focuses on coaching tellers to deliver an exceptional customer experience, identifying opportunities to meet customers’ financial needs, and leveraging technology to enhance service. The position emphasizes in-office operations, strong adherence to policies, and collaboration with the Branch Manager on performance and hiring decisions.

Qualifications

• 1+ years of related banking experience or product knowledge.
• Roles at this level typically do not require a university degree.
• In lieu of a degree, a comparable combination of education, certification and experience may be considered.

Responsibilities

• Lead and mentor tellers to deliver a strong customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on options for managing financial transactions using technology.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Teller Lead for the Gambrills, Maryland area.

The role focuses on coaching tellers to deliver an exceptional customer experience, identifying opportunities to meet customers’ financial needs, and leveraging technology to enhance service. The position emphasizes in-office operations, strong adherence to policies, and collaboration with the Branch Manager on performance and hiring decisions.