Senior Teller & Customer Experience Coach

PNC; Washington (Washington County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Educational assistance

Job summary

PNC is seeking a Lead Teller to base in Washington, PA, within our Retail organization. You will coach tellers, educate customers on financial options, and drive opportunities with a customer-centric mindset.

You will lead by example in lobby engagements, promote PNC products, and support branch leadership in hiring and performance management. This is an in-office role with a focus on service excellence.

Qualifications

• 1+ years of related experience.
• No degree required.
• Strong customer service and communication skills.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience, educating customers on alternatives and identifying banking opportunities.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers and referrals.
• Leads lobby engagement activities to connect with customers and position PNC products to meet needs, leveraging technology and resources.
• Assists Branch Manager with performance management and new hire selection; ensures daily operations are accurate and efficient.

Skills

Customer service

Communication

Coaching

Sales

Banking

Education

No Degree

Job description

PNC is seeking a Lead Teller to base in Washington, PA, within our Retail organization. You will coach tellers, educate customers on financial options, and drive opportunities with a customer-centric mindset.

You will lead by example in lobby engagements, promote PNC products, and support branch leadership in hiring and performance management. This is an in-office role with a focus on service excellence.