Lead Teller: Elevate Customer Experience & Team Coaching

PNC Financial Services Group, Inc.; Glen Burnie (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life insurance

Disability protection

401(k) match

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Glen Burnie, MD is hiring a Lead Teller to coach and lead tellers, driving a positive customer experience and loyalty. This in-office role emphasizes balance, risk management, and in-person service.

Based in the Glen Burnie Branch, you will engage customers, educate on options, refer opportunities to branch staff, and support daily operations and staff development. Eligible candidates will have 1+ years' related experience; sponsorship not offered.

Qualifications

• Typically requires 1+ years of related experience.
• No degree required; combinations may be considered.
• Experience in customer service or teller roles preferred.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience.
• Educates customers on alternatives and banking options.
• Identifies opportunities and refers to branch staff.
• Supports performance management and policy adherence.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Opportunity Identification

Sales Referrals

Job description

PNC Financial Services Group, Inc. in Glen Burnie, MD is hiring a Lead Teller to coach and lead tellers, driving a positive customer experience and loyalty. This in-office role emphasizes balance, risk management, and in-person service.

Based in the Glen Burnie Branch, you will engage customers, educate on options, refer opportunities to branch staff, and support daily operations and staff development. Eligible candidates will have 1+ years' related experience; sponsorship not offered.