Teller Lead: Elevate Customer Experience & Coaching

PNC Financial Services Group, Inc.; Mount Airy (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Job summary

PNC Financial Services Group, Inc. in Mount Airy, MD is seeking a Teller Lead to coach and lead tellers, delivering a superior customer experience and driving financial wellbeing.

You will handle a variety of customer interactions, educate on options, and refer opportunities to branch staff while maintaining policy adherence. Responsibilities include supporting the Branch Manager with performance management and hiring processes, mentoring staff, and ensuring accurate daily branch operations.

Qualifications

• 1+ years of related experience typically required.
• In lieu of a degree, a comparable combination of education and experience may be considered.
• No degree required for this role.

Responsibilities

• Lead and coach tellers to deliver customer experiences.
• Process customer interactions.
• Educate customers on alternatives for financial interactions.
• Identify banking opportunities and refer to branch staff.
• Assist Branch Manager with performance and hiring.
• Ensure daily operations and transactions are completed accurately.

Skills

Accountability

Banking

Customer Experience

Customer Service

Coaching Others

Technology Awareness

Fraud Prevention

Problem Solving

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Mount Airy, MD is seeking a Teller Lead to coach and lead tellers, delivering a superior customer experience and driving financial wellbeing.

You will handle a variety of customer interactions, educate on options, and refer opportunities to branch staff while maintaining policy adherence. Responsibilities include supporting the Branch Manager with performance management and hiring processes, mentoring staff, and ensuring accurate daily branch operations.