Lead Teller & Customer Experience Coach

PNC; Carnegie (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Paid time off

Job summary

PNC is seeking a Lead Teller in Carnegie, PA to coach and lead a team of tellers, delivering a high-quality customer experience and driving opportunities for branch growth. You will mentor staff, model effective transaction procedures and help manage daily operations in a fast-paced retail environment.

The role emphasizes in-branch collaboration, risk awareness, and adherence to policies while supporting customers with banking solutions and using technology to improve service delivery.

Qualifications

• Experience in customer service is required.
• No degree is required to apply.
• Typically 1+ years of related experience in banking or retail.

Responsibilities

• Coaches, mentors and leads tellers to deliver a great customer experience and increase loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Leads lobby engagement and educates customers on using technology for transactions.
• Supports branch manager with performance management and hiring processes.
• Ensures daily teller operations and transactions are accurate and compliant.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller in Carnegie, PA to coach and lead a team of tellers, delivering a high-quality customer experience and driving opportunities for branch growth. You will mentor staff, model effective transaction procedures and help manage daily operations in a fast-paced retail environment.

The role emphasizes in-branch collaboration, risk awareness, and adherence to policies while supporting customers with banking solutions and using technology to improve service delivery.