Lead Teller & Customer Experience Coach

PNC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

PNC in Pittsburgh's Waterworks branch is seeking a Lead Teller to guide and develop the teller team while delivering exceptional customer service and financial guidance.

The role focuses on coaching tellers, driving customer satisfaction, and identifying banking opportunities, with an emphasis on accuracy in daily branch operations. No degree required, 1+ year related experience preferred, and comprehensive benefits.

Qualifications

• Roles typically do not require a university degree, but related experience or product knowledge is expected.
• Typically requires 1+ years of related experience.

Responsibilities

• Coaches and leads tellers to deliver a unique customer experience and identify banking opportunities.
• Mentors in referring customers to branch staff and making appropriate referrals.
• Engages customers in lobby activities and positions PNC products to meet needs.
• Ensures teller and branch daily operations and maintenance transactions are accurate.

Skills

Customer Service

Banking Knowledge

Coaching/Mentoring

Sales Awareness

Education

No Degree

Job description

PNC in Pittsburgh's Waterworks branch is seeking a Lead Teller to guide and develop the teller team while delivering exceptional customer service and financial guidance.

The role focuses on coaching tellers, driving customer satisfaction, and identifying banking opportunities, with an emphasis on accuracy in daily branch operations. No degree required, 1+ year related experience preferred, and comprehensive benefits.