Senior Teller & Customer Experience Leader

PNC Financial Services Group, Inc.; Carnegie (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Educational assistance

Wellness program with incentives

Job summary

PNC Financial Services Group, Inc. in Carnegie, PA seeks a Lead Teller to join its Retail team. The role guides tellers, delivers customer service, and identifies banking opportunities during daily interactions.

You will coach teammates, support branch operations, and refer customers to appropriate products while upholding risk controls and service standards. This in-office role emphasizes accuracy and relationship-building.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, certification and experience may be considered.

Responsibilities

• Process a variety of customer interactions.
• Educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Coach, mentor and lead tellers in achieving sales and service goals.
• Assist the Branch Manager with performance management and new hire selection.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Sales Competencies

Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Prevention

Managing Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Carnegie, PA seeks a Lead Teller to join its Retail team. The role guides tellers, delivers customer service, and identifies banking opportunities during daily interactions.

You will coach teammates, support branch operations, and refer customers to appropriate products while upholding risk controls and service standards. This in-office role emphasizes accuracy and relationship-building.