Lead Teller: Elevate Customer Experience & Banking

PNC; Emmitsburg (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC in Emmitsburg, MD is seeking a Lead Teller to coach and guide tellers, enhancing customer experiences and identifying banking opportunities. It is an in-office role focused on delivering personalized service and referring customers to branch staff for appropriate solutions.

The position emphasizes adherence to policies, teamwork with branch colleagues, and supporting the Branch Manager with performance and hiring activities. Visa sponsorship is not provided.

Qualifications

• 1+ years of related teller experience or banking knowledge.
• Strong customer service and communication skills.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Educates customers on alternatives and refers opportunities to branch staff.
• Connects with customers to position PNC products and services.
• Supports the Branch Manager in performance management and hiring processes.
• Ensures daily operations and transactions are completed accurately.

Education

No Degree

Job description

PNC in Emmitsburg, MD is seeking a Lead Teller to coach and guide tellers, enhancing customer experiences and identifying banking opportunities. It is an in-office role focused on delivering personalized service and referring customers to branch staff for appropriate solutions.

The position emphasizes adherence to policies, teamwork with branch colleagues, and supporting the Branch Manager with performance and hiring activities. Visa sponsorship is not provided.