Teller Lead: Coaching & Customer Experience

PNC; Mount Airy (MD); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays and vacation

Job summary

PNC is seeking a Teller Lead based in Mount Airy, MD, to coach tellers and lead a team in delivering a superior customer experience. This role emphasizes financial wellbeing, loyalty, and opportunities across the branch while adhering to company policies and procedures.

You will collaborate with the Branch Manager on staffing, training, and daily operations, ensuring accurate completion of transactions and effective customer engagement using available tools and resources.

Qualifications

• 1+ years of teller or related experience.
• No degree required

Responsibilities

• Lead and coach tellers to deliver a unique customer experience, improving financial wellbeing and loyalty while expanding share of wallet.
• Mentor tellers and refer opportunities to branch staff after meaningful conversations with customers.
• Demonstrate lobby engagement to connect with customers and position PNC products using technology and resources.
• Assist Branch Manager with performance management and new hire processes and ensure smooth operations.
• Ensure adherence to all policies and procedures and maintain efficient branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Teller Lead based in Mount Airy, MD, to coach tellers and lead a team in delivering a superior customer experience. This role emphasizes financial wellbeing, loyalty, and opportunities across the branch while adhering to company policies and procedures.

You will collaborate with the Branch Manager on staffing, training, and daily operations, ensuring accurate completion of transactions and effective customer engagement using available tools and resources.