Senior Teller Coach - Elevate Customer Experience

PNC Financial Services Group, Inc.; Asheville (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller in Asheville, NC to coach tellers, deliver excellent customer experiences, and recognize banking opportunities for referrals. You will educate customers on options and help drive wallet share while maintaining policy adherence.

The role emphasizes leadership in lobby engagement and collaboration with branch staff, with a focus on accuracy, service quality, and risk management within an in-office environment.

Qualifications

• 1+ years of related experience preferred.
• Experience in banking or teller duties is a plus.
• Ability to educate customers on products and services.

Responsibilities

• Lead, coach and mentor tellers to deliver a superior customer experience.
• Identify banking opportunities and refer customers to branch staff.
• Engage customers in the lobby and position PNC products to meet needs.
• Support the Branch Manager with performance processes and adherence to policies.

Skills

Customer service

Cash handling

Communication

Coaching others

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller in Asheville, NC to coach tellers, deliver excellent customer experiences, and recognize banking opportunities for referrals. You will educate customers on options and help drive wallet share while maintaining policy adherence.

The role emphasizes leadership in lobby engagement and collaboration with branch staff, with a focus on accuracy, service quality, and risk management within an in-office environment.