Teller Lead: Elevate Customer Experience & Banking

PNC; Tulsa (OK); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Back-up child/elder care

Adoption reimbursement

Educational assistance

Wellness program

Paid time off

Descripción de la vacante

PNC is seeking a Teller Lead based at the Indianapolis, IN, Southern Plaza Branch to coach and mentor tellers, deliver exceptional customer experiences, and drive loyalty while expanding share of wallet.

The role focuses on engaging customers, educating them on financial options, and leveraging technology to improve operations. Strong communication, coaching, and problem-solving skills are required.

Formación

• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• No Degree is listed as the education level for this role.

Responsabilidades

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Assists the Branch Manager in performance management and new hire selection processes.
• Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Conocimientos

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Educación

No Degree

Descripción del empleo

PNC is seeking a Teller Lead based at the Indianapolis, IN, Southern Plaza Branch to coach and mentor tellers, deliver exceptional customer experiences, and drive loyalty while expanding share of wallet.

The role focuses on engaging customers, educating them on financial options, and leveraging technology to improve operations. Strong communication, coaching, and problem-solving skills are required.