Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Nashville (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

PNC Financial Services Group, Inc. is hiring a Lead Teller based in Nashville, Indiana. The role emphasizes coaching tellers, delivering a differentiated customer experience, and driving customer financial well-being.

You will educate customers on banking options, identify opportunities, and support branch leadership in operations and staffing. The position requires strong communication, customer service, and problem-solving skills, with a focus on adherence to policies and risk management

Qualifications

• Experience in banking customer service or teller roles preferred.
• Ability to coach and mentor staff and lead by example.
• Strong communication and problem-solving skills.

Responsibilities

• Coaches, mentors and leads tellers to deliver a superior customer experience.
• Processes a variety of customer interactions and educates customers on options.
• Identifies banking opportunities and makes referrals to branch staff.
• Supports branch operations and assists in performance management and hiring processes.
• Ensures daily teller and branch operations are efficient and accurate.

Job description

PNC Financial Services Group, Inc. is hiring a Lead Teller based in Nashville, Indiana. The role emphasizes coaching tellers, delivering a differentiated customer experience, and driving customer financial well-being.

You will educate customers on banking options, identify opportunities, and support branch leadership in operations and staffing. The position requires strong communication, customer service, and problem-solving skills, with a focus on adherence to policies and risk management