Lead Teller — Elevate Customer Experience & Growth

PNC Financial Services Group, Inc.; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision options

Life insurance

401(k) with company match

Job summary

PNC Financial Services Group, Inc. seeks a Lead Teller to be based at the Linwood Sq branch in Indianapolis, IN. You will coach tellers, engage customers, and refer opportunities to branch staff while delivering a personalized financial experience.

The role emphasizes coaching, accurate transaction handling, and adherence to policies. In-office culture supports balance and collaboration, with focus on customer wellbeing and loyalty.

Qualifications

• 1+ years of related teller experience or product knowledge.
• No university degree required; relevant experience considered.
• Ability to coach and mentor tellers; strong customer service.

Responsibilities

• Lead tellers and coach to deliver a customer experience focused on wellbeing and loyalty.
• Identify banking opportunities and refer as appropriate.
• Promote PNC products and educate customers on digital options.
• Support branch manager with performance and hiring processes.
• Ensure operations and transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Coaching Others

Communication Skills

Risk Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Lead Teller to be based at the Linwood Sq branch in Indianapolis, IN. You will coach tellers, engage customers, and refer opportunities to branch staff while delivering a personalized financial experience.

The role emphasizes coaching, accurate transaction handling, and adherence to policies. In-office culture supports balance and collaboration, with focus on customer wellbeing and loyalty.