Lead Teller & Customer Experience Coach

PNC Financial Services Group; Indianapolis (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Paid holidays

Vacation days

Job summary

PNC Financial Services Group in Indianapolis, IN is seeking a Lead Teller to mentor and lead tellers, deliver an exceptional customer experience, and drive referrals to branch staff. The role emphasizes customer wellbeing, loyalty, and product awareness while guiding daily branch operations.

The ideal candidate has 1+ years of related experience and a proven ability to coach teams, uphold policies, and support the Branch Manager in staffing and performance management.

Qualifications

• Experience leading teller teams and coaching staff.
• Strong customer service and sales orientation.
• Familiar with branch operations and risk awareness.

Responsibilities

• Coaches, mentors and leads tellers to deliver a unique customer experience and refer opportunities.
• Identify opportunities through conversations and referrals to branch staff.
• Position PNC products and educate customers on digital options.
• Support branch manager in performance management and new-hire processes.
• Maintain adherence to policies and ensure accurate teller/branch operations.

Skills

Banking

Customer Service

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Accountability

Client Loyalty

Job description

PNC Financial Services Group in Indianapolis, IN is seeking a Lead Teller to mentor and lead tellers, deliver an exceptional customer experience, and drive referrals to branch staff. The role emphasizes customer wellbeing, loyalty, and product awareness while guiding daily branch operations.

The ideal candidate has 1+ years of related experience and a proven ability to coach teams, uphold policies, and support the Branch Manager in staffing and performance management.