Lead Teller: Customer Experience & Team Coach

PNC; Washington, Belmont (IN, IN); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

maternity and/or parental leave

up to 11 paid holidays each year

9 occasional absence days each year

15 to 25 vacation days each year

Descripción de la vacante

PNC is seeking a Lead Teller in our Indianapolis, IN area to drive exceptional customer experiences and banking referrals. The role emphasizes coaching tellers, guiding customer conversations, and collaborating with branch staff to meet sales and service goals.

Candidates should have at least 1 year of related experience and a comfort level with guiding daily teller operations in a busy branch setting. This is an in-office position with a strong focus on customer service and risk-aware banking.

Formación

• Requires 1+ years of related experience.
• No university degree required; related experience may be accepted in lieu of education.
• Knowledge of retail banking products and customer interactions.

Responsabilidades

• Educates customers on banking options and products.
• Identify opportunities and refer to branch staff as appropriate.
• Coach tellers and lead by example in customer interactions.
• Assist Branch Manager with performance management and hiring processes.

Conocimientos

Customer Service

Banking Knowledge

Coaching Others

Problem Solving

Descripción del empleo

PNC is seeking a Lead Teller in our Indianapolis, IN area to drive exceptional customer experiences and banking referrals. The role emphasizes coaching tellers, guiding customer conversations, and collaborating with branch staff to meet sales and service goals.

Candidates should have at least 1 year of related experience and a comfort level with guiding daily teller operations in a busy branch setting. This is an in-office position with a strong focus on customer service and risk-aware banking.